01
Education & training
Keep the focus on learning.
Reliable technology for teaching spaces, staff and administration. Bring user access, Microsoft 365 and connectivity into one considered IT plan.
- User access
- Microsoft 365
- Campus Wi-Fi
MANAGED IT · SECURITY · CLOUD
Your business.
Connected.
Protected.
IT that works as hard as you do. We bring your people, systems and security together — so you can focus on what’s next.
Reliable.Secure.Proactive.
CONNECTED BY DESIGNCloud · Security · Infrastructure
YOUR BUSINESS, CONNECTEDManaged ITMicrosoft 365CybersecurityInfrastructureBackup & recovery
YOUR BUSINESS IS CONNECTED. YOUR IT SHOULD BE TOO.
See the bigger picture.
Start with what matters.
Choose a priority and explore how the pieces fit together. A useful starting point for a conversation about your business.
CONNECTED EXPERTISE. REAL TECHNOLOGY. Interactive guide
01 / YOUR PRIORITY
PEOPLE & PRODUCTIVITY
A smoother day
for your team.
Start with reliable devices, a well-managed network and support when people need it. Monitoring and maintenance help keep everyday issues from becoming bigger interruptions.
- Device & user support
- Monitoring & maintenance
- Reliable connectivity
TECHNOLOGY WE WORK WITH
Connected around your business.
Microsoft 365
BUSINESSES WE SUPPORT
Different industries.
The same care for your IT.
Every business works differently. We shape IT support around your people, your environment and the things you need to keep moving.
02
Hospitality & food businesses
Keep your business connected.
From customer-facing spaces to the back office, dependable networks and supported devices help teams get on with the working day.
- Reliable networks
- Device support
- Data backup
03
Clubs, sport & community
Support the people who bring people together.
Practical IT for club teams, shared spaces and administration. Keep connectivity, access and business information working together.
- Shared Wi-Fi
- Access management
- Ongoing support
04
Retail & creative businesses
Make room for your next idea.
Support for the systems behind your studio, store or growing business. Connect your team, protect working files and plan technology changes with confidence.
- Team collaboration
- File protection
- IT projects
Don’t see your industry? Start with your business, not a category.
Tell us what you do ↗01 / WHAT WE DO
Your IT. Every angle.
Handled.
Day-to-day support and long-term thinking, together. Explore the services that keep your team connected, productive and ready for what’s next.
Managed IT
A steadier working day.
Proactive monitoring, patching and maintenance help reduce disruption. Friendly support helps your people get back to work when issues arise.
- System monitoring and maintenance
- Updates and device support
- Ongoing technology planning
Microsoft 365
Make your workspace work better.
Setup, migration and ongoing administration, with security and simplicity built in.
- Email, Exchange and user management
- SharePoint and OneDrive
- MFA, Conditional Access and Defender for Business
- Microsoft 365 backup
Cybersecurity
Protection across your business.
Layered security across people, identities, devices, email and networks helps reduce risk and protect your data.
- Identity and access protection
- Endpoint and email security
- Firewall and network protection
Infrastructure
A reliable foundation.
We design, deploy and manage the systems your business depends on, from your office network to the cloud.
- Servers and cloud solutions
- Firewalls and networking
- Wi-Fi and connectivity
Backup & recovery
Be ready for the unexpected.
Managed backups and clear recovery processes for your workstations, servers and Microsoft 365.
- On-site, cloud and hybrid backups
- Monitoring and regular testing
- Recovery planning and support
IT projects
Move your next idea forward.
Plan, implement and optimise technology changes with a clear understanding of your business goals.
- Solution planning
- Deployment and configuration
- Optimisation and ongoing support
See what’s involved, where to start and how each service fits your business.
View all IT services ↗THE PARTNER BEHIND YOUR TECHNOLOGY
Practical IT.
Clear advice.
A personal approach.
Behind every IT issue is someone trying to get their work done. We start by understanding your business, then help you make sense of the technology.
HAX IT brings together everyday support, Microsoft 365, networking, business communications and security. Whether you’re sorting out a recurring problem or planning your next move, the focus is the same: practical solutions, clear explanations and a next step you understand.
01
We listen first
Understand how your people work and what your business needs.
02
We connect the dots
Consider how your devices, cloud, networks and security work together.
03
We keep it clear
Talk through priorities, explain the options and agree on the work ahead.
Support that’s agreed with you.
Support hours, response targets and service scope are discussed and agreed during onboarding, so you know what’s included and how to get help.
02 / HOW WE WORK
Technology is complex.
Working with us isn’t.
We get to know your business before recommending the technology. Then we work through the priorities with you, one clear step at a time.
THE HAX IT APPROACHFrom first conversation to continuous improvement ↗
Understand
Your people, your systems, your goals. We start with what matters to your business.
Prioritise
Identify the right solutions and focus on the changes that matter most.
Implement
Deploy and configure your solution with a clear plan for the work ahead.
Keep improving
Ongoing support, maintenance and planning as your business evolves.
03 / A LITTLE CLARITY
Before we
get started.
Can you manage our IT on an ongoing basis?+
Yes. HAX IT provides ongoing monitoring, maintenance and support, as well as technology planning and project work.
Can you help with a specific project?+
Yes. Get in touch about Microsoft 365 migrations, network and infrastructure changes, security, backups or other IT projects.
Do you support businesses across Australia?+
Yes. HAX IT provides IT management, security and support for businesses across Australia. Tell us your location and requirements so we can discuss the right approach.
What support hours and response times do you offer?+
We agree on support hours, response targets and the scope of service with each customer during onboarding. Tell us how your business operates so we can discuss arrangements that suit your needs.
How do we start?+
Send a short introduction with your business name, current IT challenges and what you’d like to achieve. We’ll review your enquiry and get back to you.
LET’S MOVE FORWARD
Ready for IT
that moves you
forward?
Tell us where you are now and where you want to go. We’ll help you work out the next step.
- 01 Tell us about your business
- 02 We review your priorities
- 03 We get back to you
LET’S FIND YOUR NEXT STEP
Tell us what you need.
A few details are all we need to start the conversation.
Already a customer?
Choose “Existing customer support” above, or use your usual HAX IT support channel.